View Shopify Incident Report
June 5, 2026: Service update
While our platform provider has announced that the issue on June 3 has been resolved, some customers may still experience trouble with checkout and only seeing the header/footer on the website.
We apologize for those experiencing an issue still, but please note that after a platform outage, fixes and session restoration can propagate gradually across Shopify's infrastructure, meaning some customers recover before others. We kindly ask for your patience as things continue to stabilize.
If you are still experiencing issues after June 8th, please contact us so we can assist you directly.
Here are a few things to try beyond just clearing your cache.
Open our website
Click the icon beside the website address in your browser
Select “Cookies and site data”
Click Manage on-device site data
Remove the stored data for BOTH by clicking the trash can icon:
• outsetmedia.com
• shop.app
Fully close your browser
Reopen the browser and try logging in again
Thank you again for your patience,
Outset Media
June 4, 2026: Update on technical issues
Shopify is reporting that the earlier issues have now been resolved. However, we are still receiving reports from some customers experiencing checkout difficulties. We sincerely apologize for the inconvenience and disruption and are continuing to investigate the matter with Shopify.
In the meantime, we recommend trying the following:
• Clear your browser cache and cookies, then refresh the website
• Try using an incognito/private browsing window
• Test checkout on another browser or device you don’t normally use
These steps may help resolve any lingering cached session issues from the outage.
If you are still experiencing checkout issues after trying the troubleshooting steps above, please contact us at connect@outsetmedia.com with what action you were trying to accomplish and the following information so we can investigate further:
• Your device type (desktop/mobile/tablet)
• Browser being used
• Screenshot or description of the error message
• Whether the issue also occurs in an incognito/private browser or on another device
Please note that there is no need to contact your sales representative directly at this time, as our team is actively monitoring and investigating reports centrally with Shopify. However, please do get in touch with them if you need to submit an order.
Thank you for your patience while we work through this.
